Shipping policy

Shipping Destinations

Xiaoxian ships to the United States, the United Kingdom, Canada and countries across Europe.

We currently cannot deliver to Alaska, Hawaii and certain other remote destinations. Delivery to some locations may be unavailable depending on the address and carrier coverage. If you are unsure whether we can deliver to your address, please contact us before placing your order.

Free Shipping & Taxes Included

We cover shipping costs, applicable taxes and import duties for orders to our supported destinations.

You will not be charged an additional shipping fee at checkout or asked to pay import duties or taxes upon delivery. If the carrier requests such a payment, please contact us so we can resolve it.

Custom Order Production Time

Custom orders require 2 days of production before dispatch.

Production time is separate from shipping time. The delivery estimates below begin after your parcel has been dispatched, rather than on the date you place your order.

Estimated Shipping Times

After dispatch, estimated shipping times are:

United States: 6–9 business days
United Kingdom: 5–8 business days
Canada: 9–12 business days
Europe: Please contact us for an estimate for your destination country before ordering.

Shipping estimates are not guaranteed arrival dates. Public holidays, customs processing, weather, peak shipping periods and local delivery conditions may affect transit times.

Shipping Carrier & Tracking

We ship with SF International.

Once your order has been dispatched, we will send you a shipping confirmation with tracking information. You can use your tracking number to follow your parcel through the SF International tracking service.

Delivery Address

Please check that your delivery address and contact details are complete and accurate before placing your order.

If you need to change your address, contact us as soon as possible. Once your parcel has been dispatched, address changes may not be possible.

Delayed, Lost or Damaged Parcels

If your parcel has not arrived within the estimated shipping window, or tracking shows an unexpected delay, please contact us through our Contact page with your order number.

If your parcel arrives damaged, please keep the packaging and take photographs of the parcel and affected item. Send these to us so we can investigate with the carrier and help resolve the issue.